Privacy Policy

Ved at benytte koldigcoat.dk/en accepterer du, at KOLDIG COAT ApS behandler dine personoplysninger og cookies i henhold til nedenstående data- og cookiepolitik. Cookies bruges til få koldigcoat.dk/en til at fungere. Vi bruger bl.a. cookies til at gøre det muligt at lægge varer i kurven, logge ind og til at forbedre vores website.

Click here to go to the cookie policy

Briefly about Privacy and Data Protection Policy

This privacy and personal data policy has been compiled to better inform you as a customer about which personal data KOLDIG COAT ApS processes and how we process them – personal data is understood as all data that can be attributed to a person.

KOLDIG COAT ApS respects all requests for the confidentiality of personal data provided online and is aware of the need for appropriate protection and responsible treatment of all personal data that we receive.

If the privacy policy below cannot be accepted, KOLDIG COAT ApS reserves the right to reject orders and other inquiries, as a lack of acceptance may result in KOLDIG COAT ApS being unable to service the relationship as otherwise required by applicable legislation.

Personal data

Personal data covers all data that can be used to identify individuals, including, but not limited to, first, middle and last name, age, gender, position, private address or other physical address, email address or other contact details, regardless of whether they relate to the person's private residence or workplace.

Similarly, personal data also includes data such as behaviour, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and KOLDIG COAT ApS.

What personal data do we collect and process?

Du kan tilgå koldigcoat.dk/en uden at oplyse os om dine persondata. Ved tilgang til hjemmesiden uddeles der et ID til din session. Dette kan ikke identificere dig som person.

KOLDIG COAT ApS requires a range of personal data in order to conduct business with you and your company, maintain the servicing of the customer relationship, and market products and services. Certain information is also collected and processed in accordance with legal requirements pursuant to the Anti-Money Laundering Act and the Bookkeeping Act.

Nedenstående oplysninger kan blive indsamlet og behandlet, når du besøger koldigcoat.dk/en;
Email address, first and last name, address, telephone number, age, gender, technical details (including IP addresses), behaviour (including: visited URLs, event triggers, actions such as clicks, open rates, log-ins, time spent on each page, etc.), geographical data and any data that may be necessary for the completion of a transaction.

KOLDIG COAT ApS collects and processes information about you when you:

  • Creating an account
  • Making purchases
  • Sends enquiries, complaints and/or otherwise interacts with KOLDIG COAT ApS
  • Signing up for and/or interacting with online marketing materials (including, but not limited to, newsletters, SMS and notifications, adverts on third-party websites or similar)
  • Submits personal data in another way to KOLDIG COAT ApS

KOLDIG COAT ApS only collects the personal data necessary to deliver a service or product, market services and products, or process enquiries. KOLDIG COAT ApS does not collect and/or purchase personally identifiable information from third parties. KOLDIG COAT ApS uses recognised card acquirers for the potential handling of online card transactions and does not store payment card information. Please note that in the event of invoicing, billing and bank details are retained in accordance with applicable legislation in this area, including the Money Laundering Act and the Bookkeeping Act.

How do we use your information?

We can make use of the collected information in the following ways:

  • To personalise your experience via email and on our website through personalised recommendations based on your purchase history
  • Til at forbedre koldigcoat.dk/en og markedsføring fra KOLDIG COAT ApS
  • To help us serve you better when you contact customer services
  • To manage competitions, customer surveys, etc.
  • To be able to process your order as quickly as possible
  • For gathering product and Trustpilot reviews
  • In response to enquiries
  • For general marketing

How do we protect your personal data?

Our website is continually scanned for security flaws and weaknesses so that we can rule out potential data breaches as quickly as possible and thereby make our website as secure as possible. It is also regularly scanned for malware.

Your personal data is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. Furthermore, these individuals are subject to our privacy policy, which safeguards your rights and ensures compliance with applicable legislation in this area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from outside. Credit card information is processed by card acquirers and cannot be accessed by either KOLDIG COAT ApS or employees of the card acquirers. These transactions are not stored on internal servers and are at no time processed by KOLDIG COAT ApS itself.

Who do we share personal data with?

Personoplysninger afgivet på koldigcoat.dk/en eller via telefonisk kontakt videregives kun til:

  • Internal departments / staff
  • Trusted third parties necessary for the fulfilment of agreements relating to delivery, payment and servicing, including debt collection and judicial authorities
  • Business partners in order to maintain your account and/or for marketing purposes.

To provide the best possible experience on KOLDIG COAT ApS’ websites, we keep statistics on how users use the sites. The statistics are used exclusively in an anonymised form, for example, to see which pages and what content users interact with.

KOLDIG COAT ApS kan anvende Google Analytics til indsamling af besøgsstatistik og videregiver i den forbindelse IP-adresser til Google Analytics. Privatlivsvilkårene for Google Analytics accepteres ved besøg på koldigcoat.dk/en og kan findes her:www.google.com/privacy

Between KOLDIG COAT ApS and all business partners and suppliers, a data processing agreement exists that must at all times safeguard the interests of users and customers. These agreements can be provided upon request at any time.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor), which stores and processes personal data on behalf of KOLDIG COAT ApS in accordance with this privacy policy and the applicable legislation on the protection of personal data.

If at any time you wish to unsubscribe from any newsletters, you can follow the instructions at the bottom of each email. However, if you have any problems unsubscribing, you can contact our customer service team using the contact details below.

When unsubscribing from marketing by KOLDIG COAT ApS, all consents you have given us will be deleted. These cannot be re-created, and if at any time you wish to have insight into what we have previously sent you, previous offers or the like, please note that these cannot be re-created.

How long is your personal data retained?

During an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can request access to or deletion of your data at any time. Due to other legislation (the Bookkeeping Act and the Anti-Money Laundering Act respectively), all transactional data, including contact and company details, must be retained for five years.

Data breach

We take security breaches and data leaks very seriously. In the event of a suspected data leak from KOLDIG COAT ApS's internal servers or those of external partners, a series of initiatives will be launched to ensure the best possible protection for our customers and users.

This involves, among other things, assessing the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and actions aimed at containing the extent of the damage.

If we suspect a data leak from KOLDIG COAT ApS or its external partners, all involved parties, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from KOLDIG COAT ApS, please contact us at any time.

Access to information

You can always change your account details and areas of interest, including specifying whether you would like us to contact you regarding offers on goods or services, or unsubscribe from newsletters.

You can be informed about what information we have registered about you. If you wish to receive a copy of this information, please contact us.

Should you wish to have all data deleted, please contact us.

Please note! Once all data has been deleted, it cannot be recovered. Data required to be retained by law cannot be deleted upon request.

Revision

We continually review our data processing procedures. This policy is updated annually.

Contact, amendment and update of the privacy policy

KOLDIG COAT ApS undertakes to continuously comply with legislative requirements for privacy protection.

If you have any questions or comments about our privacy policy, or how we use your personal data, please contact our customer service.

Should you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, should you experience any problems unsubscribing, our customer service team can be contacted via the contact details below.

When unsubscribing from marketing by KOLDIG COAT ApS, all consents you have given us will be deleted. These cannot be re-created, and if at any time you wish to have insight into what we have previously sent you, previous offers or the like, please note that these cannot be re-created.